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Digital Seminar

Managing Challenging Patient & Family Behaviors: Strategies for Healthcare Professionals

In this interactive seminar, expert and international speaker, Paul Thomas Clements, PhD, APRN-BC, will teach you tips and tools that you can use immediately when faced with challenging patient and family behaviors. This program includes numerous practical strategies that you can implement with difficult situations like aggression, dementia and attention-seeking behaviors while maintaining patient and staff safety. The recording will be filled with opportunities to apply many of these strategies to real patient situations, case studies and interactive discussions. Don’t miss this chance to learn techniques you can implement successfully with your most difficult patients.


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Paul Thomas Clements, PhD, APRN-BC
6 Hours 14 Minutes
Audio and Video
Jul 23, 2014
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Media Type:
Digital Seminar
Never expires.


Continuing Professional Development Certificates - PESI Australia, in collaboration with PESI in the USA, offers quality online continuing professional development events from the leaders in the field at a standard recognized by professional associations including psychology, social work, occupational therapy, alcohol and drug professionals, counselling and psychotherapy. On completion of the training, a Professional Development Certificate is issued after the individual has answered and submitted a quiz and course evaluation. This online program is worth 6.25 hours CPD.



Paul Thomas Clements, PhD, APRN-BC Related seminars and products: 1

Paul Thomas Clements is a forensic and psychiatric clinical specialist. He is an experienced therapist, forensic consultant, and critical incident/trauma response specialist with over 25 years experience in psychiatric healthcare management and administration. He has provided counseling and crisis intervention to over 1500 families of murder victims, as well as to high numbers of surviving family members in the aftermath of suicide, industrial and occupational deaths, motor vehicle accidents, sudden infant death syndrome, and other types of sudden violent death, and to survivors of interpersonal violence such as sexual abuse, rape and stalking. Additionally, he has worked directly with clients challenged with major psychiatric diagnoses, in inpatient and outpatient settings, and with their families.

Dr. Clements was involved in the television and printed news media, as well as having been interviewed on National Public Radio (NPR), related to discussions regarding the offender, victims and survivors of the Virginia Tech shootings. Recently, he spent time in Bolivia, working with judges, prosecutors and forensic psychologists regarding enhanced assessment and intervention with children victimized by sexual aggression. Dr. Clements has provided nationwide corporate and hospital consultation to establish workplace procedures for violence prevention and the development of risk assessment management approaches. In addition, he has conducted training and stress management seminars designed for State Police, EMTs, Child Protective Agency personnel, trauma/emergency nurses, attorneys and corporate executives.

Dr. Clements has numerous publications and conference presentations regarding stress, trauma, violence and aggression, coping after violent death and exposure to interpersonal violence and crime. He is an Advanced Practice Psychiatric Nurse (APRN, BC) with national board certification and holds a Doctor of Philosophy in Psychiatric Forensic Nursing from The University of Pennsylvania. Dr. Clements is a Distinguished Fellow in the International Association of Forensic Nurses and Associate Editor of the Journal of Forensic Nursing.

Additional Info

Program Information

Access for Self-Study (Non-Interactive)

Access never expires for this product.


  1. Use motivational interviewing to identify causes of behavior.
  2. Apply successful interventions to improve communication.
  3. Develop real-life solutions for problem families.
  4. Implement strategies for problem patient situations through case study discussion.
  5. Analyze ways to improve your interpersonal effectiveness.


Difficult Patient Encounters: Asking the Right Questions

  • Interviewing the Patient
  • Types of Intervention
  • Self-Awareness

What Type of Communicator are You?

  • Reciprocal Communication
  • Strategies to Deal with the Angry Patient
  • Interpersonal Effectiveness & Exploring the Reasonable, Emotional, and Wise Minds

Motivational Interviewing

  • Understand the Patient’s Motivation
  • Listen with Empathy
  • Integration and Application
  • Empower Through Hope for Change
  • Communication Styles

The Family

  • Family Dynamics
  • Family Communication
  • Mediation

Psychiatric Emergencies

  • Schizophrenia, Schizoaffective Disorder
  • Substance-Induced Psychosis
  • Major Depression, Bipolar Disorder
  • Anxiety Disorder
  • Obsessive-Compulsive Disorder
  • Antisocial Personality Disorder
  • Narcissistic Personality Disorder
  • Histrionic Personality Disorder
  • Borderline Personality Disorder

Substance Misuse

  • Prevalence
  • Evaluation
  • Psychosocial Intervention

Other Medical Conditions

  • Geriatric Patients
  • Dementia
  • Delirium

Acute Psychosocial Crisis

  • Sexual Assault
  • Domestic Violence


  • High-Risk Populations
  • Suicide & Psychiatric Diagnosis

Violent Patients

  • Prevalence & Risk
  • Major Profiles of Violence
  • Taking Care of Yourself

Target Audience

Nurses, Nurse Practitioners, Physician Assistants, Nursing Home Administrators, Social Workers, Occupational Therapists, Occupational Therapy Assistants, Physical Therapists, Physical Therapy Assistants, Risk Managers, Speech-Language Pathologists, Registered Dietitians & Dietetic Technicians


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Your satisfaction is our goal and our guarantee. Concerns should be addressed to: PO Box 1000, Eau Claire, WI 54702-1000 or email

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