Clients walk into your office every day with different complaints and yet there is a commonality that is easily missed – the context in which their struggles often develop is conflict – poorly-handled, unresolved conflict.
Conflict is unavoidable, whether it’s in a marriage, family, work, or friendship context though it’s not always obvious that poor conflict management skills are at the heart of client’s problems. Their lack of conflict management skills can lead to struggles with depression, anxiety, and a host of other issues that bring them to your office. These problems become even more significant if the client has a conflict with an emotional manipulator who has neither the ability nor desire to resolve problems.
Many mental health clinicians are not skilled at conflict resolution and it is an area often neglected in many training programs. Alternative Dispute Resolution expert, Dr. Alan Godwin, combines decades of clinical practice and the latest behavioural research to offer you comprehensive solutions and an easy-to-understand conflict resolution system you will be ready to use the next day to engage and empower your clients.
Don’t miss out on this unique chance to expand your clinical skill set, your clients are counting on you.
Continuing Professional Development Certificates
- PESI Australia, in collaboration with PESI in the USA, offers quality online continuing professional development events from the leaders in the field at a standard recognized by professional associations including psychology, social work, occupational therapy, alcohol and drug professionals, counselling and psychotherapy. On completion of the training, a Professional Development Certificate is issued after the individual has answered and submitted a quiz and course evaluation. This online program is worth 12 hours CPD.
Handouts
Manual - 2-Day Conflict Resolution Course for Mental Health Professionals
(2.96 MB)
Alan Godwin, PsyD, is a licensed psychologist in private practice with nearly 30 years of experience. Certified in Alternative Dispute Resolution, he has dedicated himself to helping individuals, couples, churches, and businesses develop better ways of handling conflict. In addition to his private practice, Dr. Godwin serves on the adjunct faculty of the Graduate Counseling Department of Trevecca University in Nashville, TN, where he teaches a class for doctoral students entitled "Psychodynamic Psychotherapies." He has also taught undergraduates and has guest lectured in the Marriage and Family department.
Additionally, he has penned a regular quarterly feature entitled "Ask Dr. Alan" for Deacon magazine, writes a weekly email called “The Drama Review: In Relationships and Culture,” and has been a guest on numerous radio and television programs across the U.S. and Canada. Dr. Godwin's book, How to Solve Your People Problems: Dealing with Your Difficult Relationships, explains how and why conflict goes badly and how to make it go well with two types of people: reasonable and unreasonable.
Speaker Disclosures:
Financial: Alan Godwin maintains a private practice. He receives a speaking honorarium from PESI, Inc.
Non-financial: Alan Godwin has no relevant non-financial relationship to disclose.
Additional Info
Program Information
Access for Self-Study (Non-Interactive)
Access never expires for this product.
Objectives
Identify four categories of conflicts clients experience in relation to assessment and treatment planning.
Describe the operation of the conflict trap and its different versions as it relates to treatment outcomes.
Articulate the negative impact of poorly-handled conflict on clients’ mental health.
Distinguish the cognitive skills necessary to implement the reasoning process and put to practical use in-session.
Demonstrate the specific steps involved in solving conflict problems to improve client’s level of functioning.
Explore the therapist’s role to facilitate the client’s problem-solving process in session.
Articulate the reasoning deficiencies that disable a client from participating in the conflict-resolution process and its clinical implications.
Describe the manipulator’s methods of exacerbating conflict for purposes of client psychoeducation.
Assess the psychological impact of conflict with an emotional manipulator to inform clinical treatment interventions.
Articulate what a client must do in session to move from conflict to resolution.
Evaluate and restructure the client’s interpersonal interactions as an approach to manage the client’s relationship with an emotional manipulator.
Describe the objectives for healthy conflict with difficult clients as it relates to case conceptualization.
Outline
Step by Step Clinical Guide to Resolving Conflicts
Categorize conflict to determine treatment approach
Preference problems
Perception issues
Difficulties with process
Feeling pressure
Assess operation of the conflict trap
Heightened altercation
Inarticulate dispute
Combination disagreement
Psychological consequences of poorly-handled conflict
Recurrent complications
Diminished attachment
Alienation from others
Emotional distress
Proven strategies for healthy conflict management and resolution
Teach clients to defuse argument provocation
Interventions to manage fight or flight reactions
Strategies to modify immature patterns of behaviour
Assess ability to resolve conflicts
Teach clients 5 steps of the problem-solving process
Narrow
Validate
Select
Specify
Adjust
Implement resolution of conflict in clinical practice
Focus on process, not issues
Target one issue at a time
Achieve understanding
Compromise and define the solution
Adjust if the stated solution doesn’t work as intended
Conflict management techniques for improved mental health
Exercises to increase cognitive skills
Interventions to foster secure attachment
Enhance neural connections
Build emotional harmony with emotional intelligence
Case Study: The Conflict Resolution Process
Advanced Conflict Resolution Skills for Difficult Clients
Assess cognitive impairments in clients with limited reasoning abilities
Wrong vs right
Strengths vs weaknesses
Truth vs blame
Consideration vs selfishness
Reliability vs inconsistency
Identify implicit roles clients play and select appropriate conflict resolution strategy
Master – “I’m in control”
Martyr – “I’m the victim”
Messiah – “I’m the hero”
Mute – “You should know my role”
Mirror – “It’s not me, it’s you”
Strategies to end an unhealthy circular process of conflict
Prevent vulnerabilities from being exploited
Interventions to manage reactions
Teach clients to reason, not antagonize
Psychological impact of conflict with a manipulator
Physiological response
Disorientation from reality
Emotional debilitation
Strategies to re-structure interpersonal interactions
Redefine depth of a relationship
Assess value and limitations
Evaluate growth opportunities
Interventions to move from conflict to resolution
Develop a plan
Respond vs. react
Teach clients to set boundaries
Assess level of functioning in response to healthy conflict resolution
Intrinsic motivation to change
Limited potential for growth
Dangerous behaviour
Determine clinical treatment goals
Accurately assess patterns of behaviour
Reduce emotional distress
Respond instead of react
Create realistic expectations
Set healthy boundaries
Establish support systems
Accept relational limitations
Objectives for healthy conflict with these clients
Restrained problems
Empowerment
Redefine communication expectations
Improved mental health
Case Study: The Drama Management Process
Target Audience
Psychologists
Counselors
Social Workers
Marriage and Family Therapists
Alcoholism and Drug Abuse Counselors
Case Managers
Pastoral Counselors
School Psychologists
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