Try refreshing your viewer by clicking on the "Reload Video" button. This "Reload Video" button, it looks like this:
You may also want to try closing the viewer window and re-launch the viewer from your, 'My Account' page.
Your Internet cache in your browser may need to be cleaned/cleared out. If you are unsure on how to clear your browser cache, an alternate and quicker option is to try switching to a different browser to continue viewing the program. If you're on Internet Explorer - try switching to view the program on Google Chrome browser. Other popular browsers such as Safari and Firefox are compliant with playback. Following this step resolves the vast majority of playback issues.
If you are still having problems, please contact the Help Desk at firstname.lastname@example.org or Technical Support (877) 602-9877.
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